Refunds and Returns

Our Returns Policy

At Mobelaris, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive returns policy to ensure your peace of mind.

Eligibility for Returns

Items That Can Be Returned

• Furniture items in original condition and packaging
• Items that have not been assembled or modified
• Products with original tags and labels intact
• Items that show no signs of wear, damage, or use
• Accessories and decorative items in resaleable condition

Items That Cannot Be Returned

• Custom-made or bespoke furniture pieces
• Items that have been assembled or installed
• Products showing signs of use, wear, or damage
• Furniture that has been modified or altered
• Items without original packaging or protective materials
• Sale or clearance items (unless faulty)

How to Return Your Items

Step 1: Contact Our Customer Service

Before returning any items, please contact our customer service team to initiate the return process:

Step 2: Return Authorization

Our team will provide you with:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions and labels
• Packaging guidelines to ensure safe transit
• Timeline for processing your return

Step 3: Package Your Items

• Use original packaging materials when possible
• Ensure items are securely wrapped and protected
• Include all original accessories, manuals, and documentation
• Attach the provided return label to the package

Return Shipping Options

Free Return Collection

For large furniture items, we offer free collection service:

• Available for items over £200 in value
• Collection arranged within 5-7 business days
• Professional handling by our logistics partners
• No disassembly required if item is unassembled

Standard Return Shipping

For smaller items and accessories:

• Pre-paid return labels provided
• Drop-off at designated courier locations
• Tracking information provided
• Insurance coverage included

Refund Process

Processing Timeline

• Inspection: 2-3 business days after we receive your return
• Refund Authorization: 1-2 business days after inspection
• Payment Processing: 3-5 business days to your original payment method

Refund Methods

Refunds will be processed to your original payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfer: 3-7 business days
• Store Credit: Immediate upon authorization

Exchanges

Product Exchanges

We're happy to exchange items for:

• Different size or color (subject to availability)
• Alternative product of equal or greater value
• Store credit for future purchases

Exchange Process

• Contact customer service to discuss exchange options
• Return original item following standard return process
• New item ships once return is processed
• Price differences handled via refund or additional payment

Damaged or Faulty Items

Immediate Action Required

If your item arrives damaged or faulty:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all packaging materials for inspection
• Do not attempt to use or repair the item

Resolution Options

• Replacement: Immediate replacement shipment
• Repair: Professional repair at no cost
• Full Refund: Complete refund including shipping costs
• Partial Refund: Discount for minor cosmetic damage

International Returns

EU Customers

• Free return collection for orders over €250
• Return labels provided for smaller items
• Customs documentation handled by Mobelaris
• Refunds in original currency

Rest of World

• Return shipping costs responsibility of customer
• Customs and duties may apply
• Contact customer service for assistance
• Consider local repair options for minor issues

Contact Information

For any questions about returns, refunds, or exchanges, our customer service team is here to help:

We're committed to making your returns experience as smooth and hassle-free as possible. Our team will work with you to find the best solution for your specific situation.