FAQ

We don’t offer assembly as part of our standard delivery service, but if you need assistance, email customersupport@mobelaris.com, and we’ll help arrange a quote for you. We're working on automating this service soon.

Once your item is shipped to the address provided at the checkout, you will receive the corresponding update and tracking information. Delivery will be arranged by the local courier and their partners. It is recommended to check the tracking updates regularly when available and reply to the courier's email you might receive. Please note that once an item is shipped, we won't be able to make any modifications or cancelations. If your availability for receiving the delivery is limited, kindly contact customer support to inform us as soon as the order is placed, to avoid inconveniences.

Dispatch times are estimates, and items are sent separately to ensure the fastest delivery. Outside factors like holidays may cause delays, but we aim to dispatch your items as quickly and cost-effectively as possible. How we do it? Basically, dispatch time is the estimated time when the items are dispatched from our warehouse in China / India. We have numerous suppliers from Jaipur in India to Tallinn in Estonia. We do not collate your separate products, this would incur costs which we would then have to pass on to our customer. We deliver your items separately, therefore getting you your products as soon as possible and as cost-effectively. Mobelaris tries to offer the best service possible, from website presentation, quality of goods, selection of goods on offer and overall customer service. When we give our lead times we try to offer a reasonable time for the items to be delivered to the UK, picked, packed and shipped to you, our much-loved customers. Please note dispatch times are an estimate, we can not be held liable by outside influences, which may or may not be standard. For example, Holiday periods, Christmas Time, Partner companies traditional holidays and so on.

Delivery lead times vary by product and will be confirmed via email after placing your order. Check each product page for estimated delivery times under the 'Add to Cart' button. Lead times vary according to the products you choose. We will additionally confirm these time frames through email after the order is placed and provide regular updates on the status. All lead times are approximate and can be found on each product page under the add to cart button, as estimated Dispatch time If you select an in-stock items i.e Dispatch 3-5 days, delivery will usually take from 7-14 days depending on the item and which country you are in.

We offer warranties based on the manufacturer's policy, ranging from one year to lifetime coverage. Be sure to check each product for specific warranty details.

Of course, we only offer the best service available. Depending on the manufacturer, warranty runs from 1 year to a lifetime. This is dependent not only on manufacturer put product. Please check each product for the warranty given and full details. Please note lifetime warranty usually refers to Sofas and their internal frames, some manufacturers also so stipulate of course lifetime is 5 year of the product, not our life!

In the rare event your item arrives damaged, email customersupport@mobelaris.com with photos and details, and we’ll arrange a replacement or part. We take great care in packaging to prevent damages.

If you’re not completely satisfied with your purchase, return it within 14 days in its original packaging for a refund. A 15% restocking fee may apply for items not returned in their original condition.

"Our products are made to order, helping us reduce costs and offer you the best prices. Once your items arrive at our sorting facility, we ship them within 48 hours, ensuring efficiency and savings passed on to you. At Mobelaris we are able to offer our customers the best prices and the best quality because we mainly manufacture to order. Our shipments come in to our sorting facility and are sent out within 48 hours therefore were not paying for storage, staffing and all other associated costs, so we can pass the saving onto you our customer. Lead times for out-of-stock items can range from 8 to 12 weeks, with longer delays during certain periods like January to February. We’re always transparent about delivery timelines to manage expectations.

For guidance on UK designer copyright laws, visit the government’s official document here. Let us know if you have any questions. Please note sections: What artistic works are covered by this change? – Page 5 Works of artistic craftsmanship – Page 7 / 8 / 9 Any questions please let us know.

If you’ve placed an order but haven’t received a confirmation, please check your spam folder or email us, and we’ll assist you promptly.

If your item arrives damaged, contact customersupport@mobelaris.com with your order number and photos of the damage. We’ll assess the issue and arrange a solution as soon as possible.

We offer high-quality leather finishes, including Premium (Aniline) Leather, which is softer and more refined, and Italian (Top Grain Correct) Leather, which is thicker and has a visible grain. Premium (Aniline) and Italian (Top Grain Correct) Leather are both perfect finish for upholstering our furniture.There are of course slight differences in quality and the milling (tanning/manufacturing) process of the leather. Premium (Anline) leather aesthetically has less grain in the leather, it is milled more for a softer feel, and the leatheris of higher quality with fewer imperfections. Italian (Top Grain Correct) Leather is slightly thicker than Premium, the finish has more of an apparent grain to the leather, whilst soft to touch it is used more on lounger chairs, benches, stools, cushions. Italian leather is also more processed milling/tanning process, there is usually more imperfections that will be corrected in the process to conform with the rest of the leather. Choose the one that suits your preference.

Occasionally, we offer free delivery promotions for certain products or regions. These offers apply to mainland areas only. For other zones, we’ll contact you with a delivery rate.

Oil-treated wood develops a rich patina over time and requires annual maintenance with vegetable oil-based products. Oil treated wood are darker than soap treated wood. Oil treatment creates a soft glow that brings out the contrast in grain and structure of the wood. Oil treated wood age beautifully. As the surface becomes more treated through every day use and proper care, it will grow more resistant to dirt, turns darker over time and reach a rich patina, enhancing their character and warmth. To maintain the longevity and appearance of each piece, oil treated wood should be maintained once a year with special vegetable oil based products. Clean the surface first before applying oil refresher products. Do not soak in water. Dirt can be cleaned using a light, damp cloth by wiping softly and not scrubbing hard against the wood. Ensure any excess water is wiped off using a soft microfiber cloth. It is important to avoid placing abrasive objects on timber. Coloured liquids can also cause very deep spots. Please note that incorrect use of the care instructions is not covered by the warranty. If unsure, seek a professional to maintain the product. Follow our care instructions to keep your furniture looking its best. Soap-treated wood provides a natural finish and requires regular maintenance with diluted soap solutions. Incorrect care is not covered by warranty.

We don’t have a physical showroom, but our high-resolution images and videos provide a virtual shopping experience, allowing us to offer you great prices without the overhead costs of a retail store. We take this saving and pass it on to you-the customer, therefore offering the great quality product at a great price.

We deliver across most European countries. To check delivery costs, enter your address at checkout, or reach out to our customer support for assistance. We always deliver! Please fill in your delivery address on check out to determine the cost, if you have any other question please contact us via Live Chat, Telephone or Email our fab staff are always happy to answer any questions if you can not find the answer here.

We have received a great deal of glowing feedback. To find customer references, please select the 'testimonials'page on our website or click here. Alternatively, you can read what our customers have to say about us on the independent internet consumer safeguard forum Feefo. please click on trust pilot approved picture for direct link.

Many of our items are made to order, especially large custom pieces like sofas. Lead times are clearly displayed on each product page. For in-stock items, delivery typically takes 1-4 weeks. Large custom items like sofas can have a lead time of 10-14 weeks (not including holiday periods). Express delivery are items that are in stock with our manufacturers / supplier or have a shorter lead time, this means they can be delivered from our warehouse to you from 1-4 weeks if they are in stock. Please note that the time frames for all products are specified under the add to cart button, you will need to click on the options available for an item to confirm if it is available or not. Items in stock are identified with a dispatch time of 2-5 working days approximately. PLEASE NOTE We are currently sending orders together, once every product in it is in stock. We of course endeavour to get your items to you as soon as possible. If you have any questions - please let us know.

During the pandemic, we’ve implemented strict safety measures for our warehouse staff and carriers, including social distancing and no-contact deliveries. Rest assured, we're operating as usual with your safety in mind. Our returns policy allows for a 30-day return period. A 15% restocking fee applies, and delivery costs will be deducted from your refund. Items must be returned in their original packaging and condition. The Supplier offers a 30-day returns period for all of Goods. If the Buyer changes their mind or the product is unsuitable they can return the goods in line with our returns policy. If you need to return then please contact us by email at customersupport@mobelaris.com within 7 days of the date of collection of the Goods by the Buyer or third party carrier. There is an admin/restocking fee of 15% which is deducted from the product value of the order. Please note that any delivery charges that have been paid will not be refunded. If there is ‘Free Delivery’ offers, the original delivery cost in addition to the 15% admin/restocking fee will be deducted from the product value of the order. You can arrange to return the products back to our Warehouse to avoid the deduction of refund. Goods must be returned in the original packaging with adequate insurance during the return journey and must be in the same condition as when they were dispatched by the Supplier. Goods to be returned in good condition. Within 30 days of their return to the Supplier, the Supplier will make an inspection as to the condition of the Goods. If the condition is acceptable then the Supplier must make arrangements to refund the Buyer within 30 days of the date of the Supplier’s inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the product.

FAQs Hi there! Mobelaris here. During this pandemic period, we would like to give our assurance that Mobelaris is observing best practices to ensure the safety of our staff and customers. It is open and happy to serve you. We deliver your orders as usual and follow a no-contact delivery process to keep everyone safe. Our foremost commitment is to safeguard the health and protection of our warehouse staff so we are following enhanced measures such as social distancing, split work shifts, and heightened hygiene. Other staff who can work from home like the Customer Services team are doing their jobs at the comforts of their abode. You can send your concerns and other matters via email and rest assured that our dedicated personnel will take care of them just like before. We also keep this FAQ page updated with the latest information, so stay tuned. FAQs Q. Are you still accepting orders online? A. Yes. It is business as usual for Mobelaris. Feel free to browse our list of products and order online. Q. What will happen to my pending order? A. We guarantee that it will be delivered to your doorstep. You can check its status on ‘Track My Order’ or call our Customer Services for updated information on its delivery. Q. What precautionary measures do you impose to your warehouse staff/couriers to prevent the spread of COVID-19? A. Every person involved in the process follows our safety protocols. We make the safety and health of our customers, carrier partners, and staff our number one priority. In our warehouses, everyone is observing frequent and proper handwashing. We introduced split shifts to keep a minimum number of workforce and avoid possible contamination. Our trusted carriers are also deploying strict working practices and we continue to share information as we work together every day. They also offer no-contact delivery only and refrain from entering your home. Q. Do you observe a no-contact delivery process? A. Yes, we strictly implement a no-contact policy during the delivery process. The delivery team will put your order in the driveway, garage, garden, outside the house, or in any location you requested while observing social distancing restrictions. For those living in apartments and flats, the item will be placed in the doorway or reception area. Q. I am currently self-isolating. Can you still deliver my order? A. Yes, we will still deliver the item you ordered. No worries because we conduct a no-contact delivery process. Q. I am self-isolating. Can I return my order and refund the payment? A. Yes, of course. We practice a no-contact pickup to retrieve the item if you are self-isolating. We also offer an extended 30-day return period to give you time for your self-isolation and booking of the item. Please make sure that the item is properly repackaged to ensure a hassle-free collection of our carrier. Please contact Mobelaris’ Customer Services to arrange the return. Q. Can I change the location of the delivery? A. Yes, you are allowed to change the delivery location. Contact our Customer Services for this matter and supply the necessary details. Q. I am self-isolating but expecting a large item delivery. What will be the delivery process now? A. We respect your self-isolation and conduct a no-contact delivery of your item. If you are living in an apartment, we will deliver it outside your door. Q.  Are there changes in your return process or policy during this period? A. To keep you worry-free during this pandemic time, we modified our return policy by extending it to 30 days, so you will have enough time to book the returned item. Q. Are your customer services always open? A. Yes. They are always ready to accommodate your concerns and questions during this period.  We’ll keep in touch if things change.   Please stay safe and look after one another.

Follow our care instructions to keep your furniture looking its best. Soap-treated wood provides a natural finish and requires regular maintenance with diluted soap solutions. Incorrect care is not covered by warranty.

The global container shortage caused by the COVID-19 pandemic has led to delays in shipping. We are doing everything we can to ensure timely delivery and will keep you updated on any potential impacts. We use Delivered Duty Paid (DDP) for all European shipments except for Norway and Switzerland. This means we handle all costs, including shipping, duties, and insurance, so you can shop hassle-free. At Mobelaris.com we want our customer experience to be a seamless one, therefore, we have contracted our couriers to deliver all goods throughout Europe ‘DDP’ but Norway and Switzerland. We are now sending all items out via DDP with our couriers. What Is Delivered Duty Paid (DDP)? Delivered duty paid (DDP) is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port. This agreement includes paying for shipping costs, export and import duties, insurance, and any other expenses incurred during shipping to an agreed-upon location in the buyer's country. With regards to you, the customer's experience when buying from Mobelaris.com , very simply - nothing changes. Please see the links below with regards to DDP https://www.tradefinanceglobal.com/freight-forwarding/incoterms/ddp-delivery-duty-paid/

How has the global container shortage affected shipping and delivery times? The Covid-19 pandemic has caused a global shipping container shortage, leading to delays and increased shipping costs worldwide. Here's how it’s impacting deliveries: Global Disruption: The pandemic led to national lockdowns, halting production and reducing cargo ship departures. Containers were left uncollected, particularly in regions like North America, as countries struggled to reopen. Asian Recovery and Backlog: While Asia, including China, recovered faster, global lockdowns meant containers couldn’t return quickly, leading to backlogs and significant delays. Many containers remain stuck in depots or ports, unable to circulate efficiently. UK Impact: In the UK, companies are facing delays due to both the container shortage and congestion at ports like Felixstowe, the country’s busiest container hub. This has resulted in longer shipping lead times, with some containers being redirected to European ports, adding further delays. Rising Costs: Due to port congestion and delays, shipping costs have inflated, with companies facing additional fees. Importers in the UK and Ireland are seeing higher shipping charges, and longer delivery times, particularly from the Far East. Improvements Ahead: While the situation remains challenging, major shipping companies like Maersk are optimistic about 2021. Additional vessels and containers are being introduced, and congestion is easing in some bottlenecks. We anticipate gradual improvements in container availability and delivery times. At Mobelaris, we are closely monitoring the situation and doing everything we can to minimise delays. We truly appreciate your patience as we navigate these unprecedented times.