Privacy Policy

This privacy policy sets out how Mobelaris uses and protects any information that you give Mobelaris when you use this website. Mobelaris is fully committed to ensuring that your privacy is protected and to comply with the GDPR legislation,which came into effect on the 25th of May 2018.

 You can trust us with your data and we will ensure that we protect it from fraud and unauthorised use. You are in control of how we use your data and are entitled to receive more information about how we process your data, or ask us to delete it at any time.

Mobelaris may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes that may have occurred. This policy is effective from from1st May 2018.

WHAT WE COLLECT

This Privacy Policy for Mobelaris explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;
 
    •    through your use of our site www.mobelaris.com
    •    by interacting with our content and/or services or
    •    by contacting our Customer Service Team
This policy also applies to information held by suppliers and possible future suppliers, contacts and all other people we hold information about. Please read the following carefully to understand our procedures regarding your information and how we will treat it.
Please also refer to our Terms and Conditions
You must be over 18 to register for a personal account, subscribe to our emails and/or place an order with us. The Site is not intended for children and we do not knowingly collect data relating to children.
Our Data Protection Officer is Cara Evans who can be contacted by emailing [email protected]

When you tick a box to subscribe to our newsletter at the time of placing an order or by entering your email address and then confirming you wish to opt in through an email sent to you.

We will collect your shipping address when you place an order.

We may pass on details relating to fraud.

We may use your data to send you information such as order confirmations or order updates.  We will also combine the shopping history of many customers to identify trends, which will help us when ordering stock or developing new products. We may send you marketing information relating to your previous purchases and you can opt out of these at any time.
 
Information we collect
 By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
 
    •    Identity and Contact Information includes first name, last name, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff at our showroom.
    •    Financial Information includes bank account and payment card details
    •    Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
    •    Technical Information includes IP address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
    •    Profile Information includes first name, last name, email address, telephone number, delivery address, billing address, password, purchase and order history.
    •    Usage Information includes information about how you use the Site or any Application and our products and services
    •    Marketing and Communications Information includes your preferences in receiving marketing from and your communication preferences
    •    Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
    •    Social Information means information collected if you choose to like or follow us on social media.
 
How we collect information about you
 
You may give us your information by filling in forms on the Site or any Application or in our showroom or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:
 
    •    register for an account with us;
    •    place an order;
    •    sign up to our newsletters;
    •    request marketing to be sent to you;
    •    contact our Customer Service Team;
    •    enter a competition, promotion or survey; or
    •    give us some feedback.
 As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies.
We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.

How we use your information
We use your information in the following ways:
Identity & Contact Information
 
    •    to deliver your purchases to you
    •    to send you messages relating to your order
    •    to create and manage your account
    •    to provide customer service and support, and handle orders and returns
    •    for security and to check your identity
    •    to provide you with marketing
    •    to show you adverts as your browse the web
    •    to direct you to the right part of the website
    •    to communicate with you
Financial Information
 
    •    to take payment, and give refunds
    •    for fraud prevention and detection
 
Transaction Information
 
    •    to provide products you order to you
    •    to provide customer service and support, and handle returns
    •    to find out what you, and other customers, like
 
Technical & Usage Information
 
    •    to improve our Site and any Application and set default options for you
    •    to keep our Site safe and secure
    •    to find out what you, and other customers, like
 
Profile Information
 
    •    to find out what you, and other customers, like
    •    to make suggestions and recommendations to you about goods or services that may be of interest to you
 
Marketing and Communications Information
    •    to send you information by email, post, other otherwise, about our products and services
 
Contact History
    •    to provide customer service and support
    •    to train our staff
 
Will we share your information with third parties?
 
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties or are required by law to do so.
 
However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:
 
    •    Companies that help us fulfil your orders such as payment service providers and delivery companies
    •    Delivery Companies we use
    •    Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
    •    We use Mail Chimp to send you marketing email
    •    Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud
 
We may also share your personal information with:
    •    law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
 
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
 
Will we transfer your information overseas?
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
 When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected. If you would like more details about the safeguards that we rely on, please contact the Customer Service Team at [email protected]
 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic and records when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis purposes. Once complete the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us the ability to monitor which pages you find useful and which you do not. A cookie, in no way, gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that this may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

- You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be required payable. If you would like a copy of the information held on you, please write to Mobelaris, 85 Great Portland street, First Floor, London, W1W 7LT

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