Returns and Refund
1. The Supplier offers a 30-day returns period for all of the Goods. If the Buyer changes their mind or the product is unsuitable they can return the goods in line with our returns policy.
2. Where the Buyer wants to take advantage of the 30-day returns policy then the Buyer must contact the Supplier by email at [email protected] within 30 days of the date it was delivered.
3. The Buyer has the right to make their own arrangements to return the product back to our Warehouse to avoid deduction of refund.
4. The Buyer, at the Buyer’s expense, must return the Goods within 30 days of the Buyer’s notification to the Supplier.
5. Goods must be returned in the original packaging with adequate insurance during the return journey and must be in the same condition as when they were dispatched by the Supplier.
6. The Supplier expects the Goods to be returned in good condition. Within 30 days of their return to the Supplier, the Supplier will make an inspection as to the condition of the Goods.
6.1 If the condition is acceptable then the Supplier must make arrangements to refund the Buyer within 30 days of the date of the Supplier’s inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the Goods.
6.2. If the condition is unacceptable then the Supplier reserves the right to deduct 15% restocking fee to cover charges for repackaging and repair.
7. Where the Buyer is returning any Goods from Norway or Switzerland, the Supplier will not refund any duty fees paid at customs for initial receipt of the goods.
If you’re returning an item because you’ve changed your mind, you’ll need to pay the cost of the collection. If you return any item of your order, we’ll give you a full refund, minus what you've paid for the delivery (shipping and handling) and the collection fee. If customs fees have been paid by you we will not refund these if you are returning an item due to a change of mind and we will not cover any return customs charges. In order to get the cost for collection service, please contact our Customer Service Department at [email protected]
|Product Cost*||Return Rate UK**||Return Rate Europe**|
*Product cost excluding delivery fees
**All costs are approximate and do not include over sized, heavy, palletized items. Collection from far reaching points of collection i.e. Islands, Scottish Highlands, Certain Swedish Island. If there is a excessive cost incurred we will contact you for further information.